PROTECTION AND PROCESSING OF GUEST PERSONAL DATA LIGHTING TEXT
In accordance with the Law on Protection of Personal Data No. 6698, your personal data; Aksa Turizm İşletmeleri A.Ş. as the data controller. may be processed within the scope described below.
For What Purpose Personal Data Will Be Processed
Identity information (eg: name, surname, TR identity number, passport number, date of birth, HEPP code, plate information, identity information of the people who will stay with you) contact information (eg: phone number, e-mail address), visual and Your personal data collected, such as audio recordings (eg, your photos and videos), are carried out in accordance with the personal data processing conditions specified in Articles 5 and 6 of the Law, for the following purposes, within the scope of carrying out the necessary studies to benefit you from the products and services offered by the Company and carrying out the relevant business processes. It may be processed by the company:
Providing you with the hotel management, accommodation and related products and services in the best possible way,
· Follow-up and management of guest requests and complaints,
Conducting guest satisfaction studies,
Fulfilling our legal obligations,
· Execution of accounting and finance processes,
Performing business analysis and evaluation studies in relation to the services we offer,
Performing information technology management activities such as backing up in-company information, ensuring cyber security,
Planning and execution of corporate communication activities,
· Event management,
Management of relations with business partners and suppliers,
Planning and execution of reporting activities,
Follow-up of contract processes and legal requests,
Planning and execution of guest relations management processes,
FOR WHAT PURPOSES IS YOUR PERSONAL DATA PROCESSED WITH YOUR EXPRESS CONSENT?
Your collected personal data; Planning and executing the marketing processes of the Products and Services, carrying out the profiling and analysis activities, recommending and promoting the Products and Services by customizing them according to your taste, usage habits and needs, advertising, promotion, etc. It may be processed within the scope of your express consent for the purposes of sending commercial electronic messages and sharing them with third parties from whom we receive services for delivery.
TO WHOM AND FOR WHAT PURPOSES THE PROCESSED PERSONAL DATA MAY BE TRANSFERRED
Your collected personal data; In line with the realization of the above-mentioned purposes, it may be transferred to group companies, our business partners, our suppliers, legally authorized public institutions and legally authorized private persons, within the framework of the personal data processing conditions and purposes specified in Articles 8 and 9 of the Law.
Method and Legal Reason for Personal Data Collection
Your personal data, before and during the presentation of the products and services offered by our Company, in printed forms in the physical environment, at reception desks and during verbal or written conversations with our employees; In electronic media, it is collected on the basis of legal reasons for the legitimate interest of our Company, with the establishment or performance of the contract through the website and social media channels through which you contact us.
Your personal data will only be collected if you give your explicit consent for the planning and execution of marketing processes and for the purpose of customizing our products and services according to your taste and usage habits.
Rights of the Personal Data Owner Enumerated in Article 11 of the Law We hereby declare that you, as a personal data owner, have the following rights in accordance with article 11 of the Law:
Learning whether your personal data is processed,
If your personal data has been processed, requesting information about it,
Learning the purpose of processing your personal data and whether they are used in accordance with the purpose,
Knowing the third parties to whom your personal data is transferred, at home or abroad,
Requesting the correction of your personal data if it is incomplete or incorrectly processed and requesting the notification of the transaction made within this scope to the third parties to whom your personal data has been transferred
Requesting the deletion or destruction of your personal data in the event that the reasons requiring its processing cease to exist even though it has been processed in accordance with the provisions of the law and other relevant laws, and in this context, and in case your personal data has been processed incompletely or incorrectly, to notify the third parties to whom your personal data has been transferred,
Objecting to the emergence of a result against the person himself by analyzing your processed data exclusively through automated systems,
· Requesting the removal of the damage in case of damage due to unlawful processing of your personal data.
You can send your applications regarding your rights listed above to our company. Depending on the nature of your request, your applications will be concluded free of charge as soon as possible and within thirty days at the latest; however, if the transaction requires an additional cost, you may be charged a fee according to the tariff to be determined by the Personal Data Protection Board.